Site Help

Here are the answers to some of the more frequently asked questions (FAQs):

  • Go to www.gobook.co.za
  • Click on the Register menu option or on the Register here link.
  • Click on the Register as Client link.
  • Fill in the form – if you need help for a particular input field, just hover over or click on the icon next to the field in question. The mandatory fields (i.e. the information you are required to supply) are highlighted by a red asterisk. Since the website is intended to be for bookings not just for your club but for other service providers as well, you are welcome to choose your own username and password which you will use when logging on to the site. Please note that if you want your bookings to be confirmed via SMS, you will need to supply your mobile/cell number. You now also have the option to link a provider to your profile at registration rather than later (as described below) - to do so, click on Link Provider to Profile. When you are ready, click on the Register button.
  • A confirmation page will be displayed informing you that registration was successful and that a confirmation email has been sent to the address you provided.
  • When you receive the email, please click on the link in the message - this will complete the registration process and you will now be able to log in to the website.
  • Log on using the username and password you supplied when you registered.
  • If you did not link a provider to your profile at registration, you can do this now as follows:
    • Click on the Providers menu option.
    • Click on any of the Unlinked Providers shown.
    • Fill in the form – if you need help for a particular input field, just hover over or click on the icon next the field in question. The mandatory fields (i.e. the information you are required to supply) are highlighted by an asterisk. Since the bookings you make online will need to be validated and stored in the Court Manager (aka Squashcon) system at your club before being confirmed to you, you will need to supply your membership number (1 or more digits) and PIN (usually 4 or 5 digits) for the Court Manager system – enter these details into the Membership Number and PIN fields on the form. Your club should have already advised you of your membership and PIN numbers. When you are ready, click on the Save button.
  • Now click on the Bookings menu option, then click on New Booking and follow the prompts in order to make your first online booking!
  • Click on the Register menu option or on the Register here link.
  • Click on the Register as Client link.
  • Fill in the form – if you need help for a particular input field, just hover over or click on the icon next to the field in question. The mandatory fields (i.e. the information you are required to supply) are highlighted by a red asterisk. Since the website is intended to be for bookings not just for your club but for other service providers as well, you are welcome to choose your own username and password which you will use when logging on to the site. Please note that if you want your bookings to be confirmed via SMS, you will need to supply your mobile/cell number. You now also have the option to link a provider to your profile at registration rather than later - to do so, click on Link Provider to Profile. When you are ready, click on the Register button.
  • A confirmation page will be displayed informing you that registration was successful and that a confirmation email has been sent to the address you provided.
  • When you receive the email, please click on the link in the message - this will complete the registration process and you will now be able to log in to the website.
  • Log on using the username and password you supplied when you registered.
  • Click on the Providers menu option.
  • Click on any of the Unlinked Providers shown.
  • Fill in the form – if you need help for a particular input field, just hover over or click on the icon next the field in question. The mandatory fields (i.e. the information you are required to supply) are highlighted by an asterisk. Since the bookings you make online will need to be validated and stored in the Court Manager (aka Squashcon) system at your club before being confirmed to you, you will need to supply your membership number (1 or more digits) and PIN (usually 4 or 5 digits) for the Court Manager system – enter these details into the Membership Number and PIN fields on the form. Your club should have already advised you of your membership and PIN numbers. When you are ready, click on the Save button.
  • Log on using the username and password you supplied when you registered.
  • Click on the Bookings menu option, then click on Upcoming Bookings. The table displayed will show your current and future bookings, including the statuses thereof.
  • Click on a row to view the details of that booking.
  • For Rejected bookings, the Provider Notes field normally contains the reason why the booking was rejected.
  • Booking has already been taken - the booking that you requested has either been taken by another user of the website or a booking for the same date and time was made on the provider's system while you were busy requesting the booking.
  • Daily booking quota has been reached - most providers put a limit on the number of bookings you can make in a day and you have already reached this limit.
  • Incorrect PIN - the PIN number you provided when you added the provider to your profile is not the same as that on the provider's system.
  • Insufficient funds in subscription account - there are insufficient funds in your account with your provider to pay for the booking you requested.
  • Member not on club list - the membership number you provided when you added the provider to your profile could not be found on the provider's database. Check that you have not maybe omitted a digit or specified too many digits.
  • Membership number (..xxx...) is not numeric - the membership number you provided when you added the provider to your profile contains characters other than digits (0-9).